Returns & Refunds Policy
Original Artwork
I want you to be completely happy with your artwork purchase. If you change your mind after receiving an original painting, you may request a return in accordance with the rights applicable to your order.
Please contact me within 14 days of receiving your artwork if you wish to return it. The artwork must be returned in its original condition and, where possible, in its original packaging.
Please contact me before sending anything back so that I can provide return instructions.
Return Conditions
To be eligible for a return, the artwork must:
Be returned in the condition in which it was received.
Not have been altered, damaged, stretched, framed, reframed or otherwise modified after delivery.
Be securely packaged to prevent damage during return transit.
Include all original packaging and accompanying materials where reasonably possible.
You are responsible for taking reasonable care of the artwork while it is in your possession and during any return arranged by you.
Return Shipping
Unless the artwork is faulty, damaged on arrival, or does not correspond with the order, return shipping costs are the responsibility of the customer.
For larger, framed or high-value artwork, please contact me before arranging return shipping. I may require the use of an appropriate specialist art courier to ensure the work is adequately protected.
I strongly recommend using a tracked and insured delivery service when returning artwork.
Refunds
Once the returned artwork has been received and inspected, I will confirm whether the return has been accepted.
Where a refund is due, it will normally be made using the original payment method. Refunds will be processed promptly and within the timeframe required by applicable UK consumer law.
The original standard delivery charge will be refunded where required by law. If you selected a more expensive delivery option than the standard delivery service offered, the additional cost may not be refundable.
Artwork Damaged During Return
The customer is responsible for taking reasonable care of the artwork while returning it.
If artwork is damaged because it was inadequately packaged or handled during a return arranged by the customer, the cost of the damage may be deducted from any refund, where permitted by law.
Please retain photographs of the artwork and packaging and proof of postage until your return has been completed.
Faulty or Damaged Artwork
If your artwork arrives damaged or has a fault, please contact me as soon as possible, ideally within 48 hours of delivery, with photographs of the artwork and its packaging.
I will work with you to resolve the issue and, where appropriate, arrange a replacement, repair or refund in accordance with your statutory rights.
You will not be responsible for return postage where the artwork is faulty, damaged in transit, or does not match the description or order.
Bespoke & Commissioned Artwork
Because commissioned and personalised artwork is created specifically for an individual customer, it may not be eligible for cancellation or return simply because you have changed your mind, where the law permits this exclusion.
However, commissioned artwork remains subject to your statutory rights if it is faulty, damaged, not as agreed, or otherwise does not conform to the contract.
The terms for individual commissions, including deposits, approval stages, delivery and cancellation, will be agreed separately before work begins.
Original vs Reproductions
This policy applies to original paintings and artwork purchased directly from this website. Any special conditions relating to prints, limited editions or other products will be stated on the relevant product page.
Your Statutory Rights
Nothing in this policy affects or limits any rights you may have under applicable UK consumer law. Where you have a statutory right to cancel, return, repair, replacement or refund, those rights are not affected by this policy.
If you have any questions about returning an artwork or requesting a refund, please contact me before sending the artwork back.
